right of withdrawal
The Customer has the right to withdraw within fourteen (14) days following the establishment of the Agreement, without stating any reason and without paying any penalty (except for contracts drawn up for the product group where the right of withdrawal specified in Article 17.3 below cannot be exercised). The purchased products are registered with a cargo company preferred by the Buyer in 'Denizli Mah.' The sender can ship to the address '270Sokak No:3 Urla-İzmir' with payment. The withdrawal period is fourteen (14) days after the possession of the products is taken over by the Customer or a third party determined by the customer (other than the courier), or in cases where more than one product is delivered separately with a single order, by the Customer or a third party determined by the customer (other than the courier). Possession of the last product ends fourteen (14) days after it is taken over.
In order to exercise this right of withdrawal, the Customer must notify Sun Pieces that he wishes to exercise his right of withdrawal and his decision to terminate the Agreement by written notification or other means available on the website. Customer can notify Sun Pieces by sending an email to hello@sunpieces.com. Also Denizli Mah. The Customer may inform Sun Pieces that he/she wishes to exercise his/her right of withdrawal by sending a written notification to 270 Sokak No:3 Urla-İzmir Turkey. Although it is not mandatory, the Customer may use the sample right of withdrawal form attached to these Terms. In order for the customer to exercise his/her right of withdrawal in due time, it is sufficient to inform Sun Pieces that he/she wishes to exercise his/her right of withdrawal before the end of the period of use of the right. In case the right of withdrawal is exercised, the product can be returned by cargo within ten (10) days from the date of notification of the exercise of the right of withdrawal in accordance with Article 17.3 of this Agreement.
f the customer has any questions, he or she can contact Sun Pieces through the contact form on the website or by calling +905336339915 from your mobile phone (cost will vary depending on the customer's mobile operator) or by emailing hello@sunpieces.com. The refund will be made without any delay, not exceeding fourteen (14) days from the date of receipt of the notification regarding the exercise of the right of withdrawal. Following the delivery of your order; In case you send it through your own courier company for which you want to exercise your legal or contractual right of withdrawal, you will be entirely responsible for the damages and risks that may occur in such returns due to reasons not caused by Sun Pieces, and Sun Pieces will not be responsible for such returns. In addition; When you use the return option offered by Sun Pieces, we would like to inform you that you will be responsible for the content of the return package. We would like to inform you that if there is an error in the content of the return package that is not caused by Sun Pieces, the package will be returned to you and you will be responsible for the relevant costs. In any event, nothing in this clause will affect your statutory rights.
Consequences of exercising the right of withdrawal Sun Pieces will issue refunds using the same payment method that the Customer used for the purchase and in no case will the Customer pay any additional fees as a result of such a refund. The Customer shall notify Sun Pieces of the exercise of the right of withdrawal without undue delay within ten months from the date of notification of the exercise of the right of withdrawal. It must be returned within no more than (10) days. The customer must return or refund the products before the end of this ten (10) day period. The customer is only responsible for any diminution in value that goes beyond any control necessary to determine the nature, characteristics and functioning of the products. Situations in which the right of withdrawal cannot be exercised The Customer cannot exercise his right of withdrawal in contracts regarding the delivery of any of the following products:
1. Contracts for goods specially prepared in line with the customer's wishes or personal needs.
2. Contracts regarding books, digital content and computer consumables presented in tangible form, provided that the protective elements such as packaging, tape, seal and package have been opened after the delivery of the goods.
3. From the goods whose protective elements such as packaging, tape, seal, package have been opened after delivery; Contracts regarding the delivery of items that are not suitable for return in terms of health and hygiene (underwear, swimsuits, etc.). After Delivery, the Customer may check the products by handling them to determine their condition, features and functions. Acceptable handling of products is a reasonably acceptable process in stores. If the customer's review action goes beyond the acceptable level and the products are damaged or their value decreases, Sun Pieces may offset this difference from the refund to be made to the customer during the exercise of the right of withdrawal or the Customer must pay Sun Pieces an amount equivalent to the decreased value of the products. can stay. Customer; must return the products to Sun Pieces together with their original packaging, instructions and other documents. In any case, when returning the product, the Customer must send the invoice received when the product was delivered or the relevant document required by the e-invoice/e-archive legislation together with the product. When the Customer receives the order, summary information on how the right of withdrawal can be exercised will be shared with the Customer.
RETURNS
Return via cargo After inspecting the products, Sun Pieces will inform the customer whether the customer is entitled to a refund of the amounts paid. The refund is made when the right of withdrawal is exercised within the legal period and all products that make up the relevant package are returned. Refunds will be made as soon as possible and, in any case, within fourteen (14) days from the date on which Sun Pieces was notified of the intention to withdraw. Refunds are always made using the payment method used to make the purchase. Customer is responsible for the risks of returning products as stated above.