Question 1

Why should I become a member? Can I shop without being a member?

Accepted Answer

You can shop with your visitor ID without being a member of Sunpieces.com. However, we recommend that you create a membership and shop so that you can track your orders through the system, be contacted when necessary regarding your order, and receive order status updates.

Question 2

Should I update my membership information?

Accepted Answer

Since all current information about your order will be shared through the contact information you declared when creating a membership, we recommend that this information be updated from your account in case of any changes.

Question 3

I forgot my password, what should I do?"

Accepted Answer

If you enter your e-mail address that you created as a member of our system and click on the "I forgot my password" button, your new password will be sent to your e-mail address.

Question 4

How can I shop?

Accepted Answer

After creating your membership or logging in, you can start shopping immediately. If you wish, you can search for brands or products you are interested in; After marking the products, color and size options you like, you can add them to your cart and complete your shopping by filling in the delivery and payment information.

Question 5

Do your prices include VAT?

Accepted Answer

Yes. The prices you see on Sunpieces.com are inclusive of VAT.

Question 6

Can I send gifts through Sunpieces.com?

Accepted Answer

Yes. There is a distinction between delivery and billing addresses on the payment page. You can add the address you want to send a gift to as the delivery address. Thus, the product you want to send as a gift will be sent to the address you specified during delivery.

Question 7

How can I find out about offers on Sunpieces.com?

Accepted Answer

Information about the opportunities on our site is periodically sent to the e-mail address you provide when signing up to Sunpieces.com. Make sure that the notification option is turned on.

Question 8

How do I make payment? What are my payment options?

Accepted Answer

You can pay for your purchases from Sunpieces.com using a credit card of any bank you like or by Wire Transfer/EFT to the IBAN given to you at the end of the transaction.

Question 9

Can I make the payment at the door when receiving the products?

Accepted Answer

We cannot accept orders with the cash on delivery option.

Question 10

Is it safe to shop at Sunpieces.com?

Accepted Answer

a. When making payment, information about your credit card is encrypted and automatically reaches the bank where the payment is made and authorization is taken. During this process, your information is only sent to the bank and is not stored by Sun Pieces.

Question 11

Do you keep my credit card information?

Accepted Answer

a. Your credit card information is not stored by Sun Pieces.

Question 12

Is my personal information safe at Sunpieces.com?

Accepted Answer

The identity information you provide during membership registration and shopping is stored in accordance with the membership agreement.

Question 13

Product supply conditions?

Accepted Answer

Products sold on Sunpieces.com are limited to stocks.
After the customer order, the product's stock in the warehouse is checked, and the customer is informed about the products that cannot be supplied due to out-of-stock, and his payment is refunded.
 
If there is a model you like among the out-of-stock products, you can contact us via the contact section and request the product.

Question 14

What is the delivery time?

Accepted Answer

All products sold on Sunpieces.com are supplied from our warehouse and shipped within the next business day. The estimated arrival time for shipments within Istanbul is 2-3 business days, and for shipments outside Istanbul is 3-5 business days. The cargo company will deliver your order to the address you specified between 09.00-18.00 on business days.

Question 15

Will I pay shipping costs when I receive the product I purchased?

Accepted Answer

The delivery fee for the products you have purchased from Sunpieces.com is provided at the time of purchase. You do not need to pay again when your product reaches you.

Question 16

Which cargo company will my order be delivered with?

Accepted Answer

The delivery of the products you have purchased from Sunpieces.com is made through our contracted cargo company.

Question 17

Do you ship all over Turkey?

Accepted Answer

Our distribution network is limited to the distribution network of the cargo companies we have agreements with.

Question 18

What should I do if my order is not delivered to me by the cargo company?

Accepted Answer

The estimated arrival time for your orders at the address you specify is 2-3 business days within Istanbul and 3-5 business days outside Istanbul. If you cannot be at your address on the day of arrival, the cargo company leaves a notice at your door and your shipment is delivered to the distribution office of the cargo company. Your shipments that are not received from the distribution office within 3 business days are returned to the Sunpieces.com warehouse. For your products that have arrived in the warehouse, you can be contacted and re-shipped on your behalf after the necessary arrangements are made.

Question 19

What should I pay attention to during cargo delivery?

Accepted Answer

When the cargo is delivered to you, if there is any crushing, deformation, wetness or anything that may damage the product, please open the parcel with the cargo officer and check the condition of your products. If you see any damage to the products, do not accept the products and ask the cargo officer to keep a report. The recorded products will be delivered to Sunpieces.com by the cargo company and the products will be exchanged by us. You can contact us for any kind of support.

Question 20

Can I cancel the order I placed?

Accepted Answer

If your order has not been delivered to cargo, you can submit your request via e-mail (hello@sunpieces.com). After your order cancellation request is approved, if the payment for your order has been taken from your credit card, a refund will be made to your card. Repayments vary depending on the bank's internal processes. We kindly ask you to follow up these situations through your bank.

Question 21

Can I return the product I purchased from Sunpieces.com?

Accepted Answer

Our basic principle is that you are happy with your shopping from Sunpieces.com. If you want to return your product, we will be happy to assist you as quickly as possible under the following conditions.
 
I. You can send back your products, which have not exceeded 7 days from the delivery date, the product package has not been opened, the labels have not been removed and have not been used, and the resaleability feature is intact, with all their accessories to the address given below.
The buyer can send the return cargo in any way he wishes. Return cargo is the responsibility of the sender.

Returns that do not comply with these conditions will not be accepted and will be sent back to you with payment. For this reason, we recommend that you try your products as soon as possible so that they do not deteriorate when they reach you, and if you think they are not suitable, you send them back as stated above.
Products that should not be opened are stated on the product page and in the package you receive.
 
It is not possible to exchange or return personalized products.
You will be informed by e-mail when your returned cargo reaches us. After checking whether the returned products comply with the return conditions, refunds for accepted return requests are sent to the bank within 2-3 business days. Your refund will be made by your bank in the same way as you make the payment to your payment instrument. The speed at which this process progresses depends entirely on your bank's internal processes.
 
EBRU ÖNER
Address: Denizli Mah. 270 St. No:3 Urla-İzmir M: 0533-633-9915

Question 22

What are the return conditions?

Accepted Answer

- It must not be more than 7 days from the delivery date.
-The product's original packaging must be intact and unopened.
- Product labels and logos, if any, must not be removed.
- The product must be resellable to a different customer.
-If the product's package has been opened, it is not possible to return it.
 
** It is not possible to exchange or return personalized products.

Question 23

How long does it take for my refund to be made after my return?

Accepted Answer

After your returns arrive at our warehouse, it is checked whether the product meets the return conditions and the transactions regarding your products that are suitable for return are completed within 2-3 business days and the refund process is completed. You will be notified by e-mail when your return process is completed by our company. After this stage, the time it takes for the refund to be transferred to your account varies depending on your bank's processes.

SIKÇA SORULAN SORULAR